Refund Policy

Effective 8 September 2026

This policy explains how Snoosh handles refund requests for subscription payments.

1. Subscription payments

Payment provides access to the paid Snoosh features for the applicable subscription period. Unless otherwise stated at checkout, Snoosh subscriptions are billed monthly.

2. When a refund may be considered

Customers may contact Snoosh where they believe they were charged incorrectly. Refund requests may be considered for a verified duplicate payment, an incorrect amount caused by a Snoosh billing error, a payment taken after a cancellation should already have taken effect, or where a refund is otherwise required by applicable South African law.

3. Change of mind

Except where required by applicable law or expressly agreed by Snoosh, fees for a subscription period that has already commenced are generally not refundable merely because a customer decides not to continue using the service during that period. This does not limit any non-waivable rights available under South African law.

4. Approved refunds

Approved refunds will ordinarily be returned through a payment channel supported for the original transaction. The time for funds to appear may depend on the payment provider, bank or card network.

5. Failed transactions

A failed transaction for which Snoosh did not receive funds is not treated as a completed subscription payment. If funds appear to have been deducted following an unsuccessful transaction, contact Snoosh so the transaction can be investigated with the relevant payment provider.

6. Requesting a refund

Contact hey@Snoosh.co.za with enough information to identify your Snoosh account and the relevant transaction. Never send a card PIN, CVV, online-banking password or other sensitive authentication credential.